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How We Protect Your Privacy on dewamuda

When you open an account with us, your personal information and payment details stay secure.

Account verificationPayment data securityYour access rightsData retention clarity
dewamuda How We Protect Your Privacy on dewamuda
CONTACT US ANYTIME

How to Reach Our Privacy Team

Team online

Email

Write to [email protected] with your account email and your request. We respond within 24 hours during business days. Include 'Privacy Request' in the subject line so we route it quickly.

Live Chat

Open the chat widget in your account lobby during our support hours, 10am–11pm Jakarta time, seven days a week. Tell our team what information you need or what privacy concern you have.

Account Settings

Log in to dewamuda and go to Settings > Privacy & Data. You can download your account data, request a data export, or ask to close your account from there in seconds.

SECURITY AND TRANSPARENCY

How We Handle Your Information

Data We Collect

Your name, email, phone, identity document and date of birth so we can verify your account. When you make a deposit via DANA, OVO, GoPay or QRIS, we receive a transaction record but do not store your payment method after the deposit clears.

Encryption and Storage

All data travels to our servers over encrypted HTTPS connections. Personal information is stored in secure data centres with password protection and multi-factor authentication. Only our compliance and support teams can access it when necessary.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which lobby pages you visit most. You can turn off non-essential cookies in your account settings without losing any functionality.

Retention Policy

We keep your account data for as long as you hold an active account with us. If you close your account, we retain records for seven years where local law requires, then delete them. Withdrawal requests are kept for audit purposes.

Your Rights

You can ask us to show you everything we have on file, correct any errors, download your data in portable format, or request we stop using it for non-essential purposes. Email [email protected] or use the account settings option to start.

Changes to This Policy

If we update this privacy policy, we'll email you 30 days in advance and post the change here. Using your account after that date means you accept the new terms. We'll never make changes that weaken your privacy without your agreement.

Privacy Questions Players Ask

No. We receive your payment confirmation from your bank or e-wallet provider, but we do not store your card or account numbers. Each time you deposit, you enter your details fresh into the payment gateway. Nothing sits on our servers after the transaction completes.

Yes. Log in to your account, go to Settings > Privacy & Data and select 'Download My Data'. We'll email you a complete file within 48 hours. You can also email [email protected] and ask for a data access report; we'll respond in one business day.

After you close your account, we keep your data for seven years if local law requires it, then delete everything. Withdrawal records are kept longer for financial audit compliance. You can request early deletion of non-essential information by contacting support.

We do not sell your personal information. We may share data with payment processors, identity verification services and legal authorities where required by law. We do not lease or rent your email, phone or name to marketers or third-party platforms.

If our business changes ownership, your data transfers under the same privacy protections. You'll be notified of any material changes. If we close, we delete all personal data unless law requires us to retain it. We do not sell customer data as an asset in a sale.

Click the 'Unsubscribe' link at the bottom of any email we send, or log in to Settings > Notifications and turn off promotional emails. We'll keep sending you transaction confirmations and security alerts regardless, as those are account-critical.

Email [email protected] immediately or use live chat during support hours (10am–11pm Jakarta time). Change your password right away in Settings > Security. We will review your account activity and freeze it if we detect unusual login patterns or withdrawals.