Reference

How we protect your account and your rights

Q: Can I request a copy of my personal data?

Yes. Email legal@dewamuda.club with your account number and request 'data export'. We send you a file with all your stored information within ten business days, free of charge.

Q: Who handles disputes between me and dewamuda?

Contact our support team first at legal@dewamuda.club or live chat in your lobby. If we can't resolve it, disputes are handled through the payment method's provider (DANA, OVO, GoPay or QRIS) or local arbitration.

Your account with us is governed by clear, straightforward terms. We handle your data carefully, keep your payments secure through DANA, OVO, GoPay and QRIS, and give you…

Your data stays encryptedWithdrawals verified by your methodSupport in English, seven days a week

Explore the Lobby Read FAQ

Our terms cover your full lobby experience

dewamuda Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, you agree to our terms of service, which set out how deposits and withdrawals work, how we manage your account, and what happens if there are disputes. Access and eligibility depend on local law. We use cookies to remember your login

1
and track how you use the lobby — that helps us keep the platform stable and prevent fraud. Your deposits via DANA, OVO, GoPay and QRIS are treated as funds held for your account; when you withdraw, we verify your identity to comply with payment rules.
2
If you want to close your account, contact our support team and we'll process it within two business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Reach our legal and compliance team

Team online

Email Support

Send legal questions to [email protected]. We reply within 24 hours during business days and answer policy questions directly.

Live Chat

Open your account and use the help icon in the lobby. Our team is live seven days a week to guide you through account settings and terms.

Account Settings

Manage your data preferences and contact details directly in your account menu. Changes take effect immediately for new activity.

YOUR CONTROL

How we secure your data and account

Data Encryption

All deposits, withdrawals and account information travel over encrypted channels. Your payment details are never stored on the lobby itself.

Cookie Use

We use cookies to keep you logged in, remember your lobby preferences and prevent unauthorized access. You can clear them from your browser settings anytime.

Withdrawal Verification

Before we release funds to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the request came from your registered device.

Data Retention

We keep account records for as long as your account is active. After you close it, transaction history stays for six years for compliance purposes.

Account Access Requests

Request a copy of your personal data or ask us to correct it by emailing [email protected]. We provide your data export within ten business days.

Account Closure

Close your account anytime through the settings menu. We process the closure within two business days and return any balance to your linked payment method.

Legal questions from our players

Any balance in your account is returned to the payment method you used to deposit — DANA, OVO, GoPay or QRIS. The transfer takes one to three business days. Your account history remains with us for compliance records.

Yes. Email [email protected] with your account number and request 'data export'. We send you a file with all your stored information within ten business days, free of charge.

Before releasing funds, we check your account login history, confirm the withdrawal comes from a registered device, and match the payment method to your account records. This usually takes under two hours.

Our terms outline how deposits work, withdrawal procedures, account rules, dispute resolution, and what we do with your data. They also explain that access depends on local law and what happens if you breach account rules.

Yes. Log in, go to Account Settings, and adjust cookie consent and contact preferences. Changes apply immediately to new activity but don't affect data we've already collected.

Contact our support team first at [email protected] or live chat in your lobby. If we can't resolve it, disputes are handled through the payment method's provider (DANA, OVO, GoPay or QRIS) or local arbitration.

We store transaction history and account records for six years after closure for legal and tax compliance. Personal contact details are deleted after two years unless local law requires otherwise.

How we protect your account and your rights

Reach our legal and compliance team

Email Support

Live Chat

Account Settings

How we secure your data and account

Data Encryption

Cookie Use

Withdrawal Verification

Data Retention

Account Access Requests

Account Closure

Legal questions from our players

01 What happens to my funds when I close my account?

02 Can I request a copy of my personal data?

03 How do you verify my withdrawal request?

04 What does the terms of service cover?

05 Can I change my data preferences after I register?

06 Who handles disputes between me and dewamuda?

07 How long do you keep my account records after I close my account?

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